Dealer Services Analyst Permanent With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion.

IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries. Come experience a community like no other at International Financial Data Services (IFDS).

We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential. The DealerServices Support team is part of the Full Service Domestic OperationsDepartment.

The Dealer Services

Analyst’s mandateis to manage day to day dealer requests including organizing, assigning and assisting to complete daily work and assessing volumes based on currentstaffing levels to meet SLAs. TheDealer Services Analyst must also play a supporting role as a subject matterexpert resource for the remainder of the Dealer Services team and is expectedto provide guidance, oversight, coaching and assistance to the other teammembers when required, and is a senior point of escalation within the dealerservices team.



Additionally,the dealer services analyst ensures that all daily incoming work isassigned/completed and provides quality control services to the bulk of thedaily work volume.

This individualalso plays a supporting role with all bulk dealers change requests.

Technical

Able to assist with the capture of business requirements related to bulk dealer change requests of all kinds. Remains accountable for quality of all team members by providing quality control checks on outbound communications and on the most complex transaction processing. Maintains intimate and expert knowledge of all processes and procedures for all domestic clients as well as systems.

Maintains a deep understanding of the industry with a dealer focus and proactively anticipates issues with service and seeks to proactively manage processes and procedures to mitigate service risks. Provide research and analysis directly linked to dealer issues. Solid knowledge of financial mutual fund record keeping systems and transfer agency operations business process Solid knowledge of dealer back office processes and procedures.

Strong

Knowledge of the mutual fund processing and the administrative back-office Minimum 3 - 5 years’ experience in the financial service industry and preferably in dealer back office or mutual fund processing, including trade corrections and/or intimate Registered Products processing knowledge and advanced regulatory working knowledge CSC certification (asset) Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process.

Pay Range (CAD $): 61,000 - 77,000 IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs Inclusive Culture: Our inclusive work environment supports equity and values diversity Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs #

📌 Analyste Dealer (H/F) (Toronto)
🏢 International Financial Data Services
📍 Toronto