Enhance client relations at Aon as a hybrid Customer Issue Lead, specializing in certificate and vehicle slip inquiries. Your commercial P&C; knowledge is essential to improve service delivery across Canada. This role enables you to manage complex client concerns effectively, guiding teams through cutting-edge solutions.

You will be positioned to influence Aon's service methodologies while ensuring that critical issues are resolved timely and accurately. Your contributions will foster a culture of operational excellence. Key Responsibilities:

- Resolve advanced certificate and slip inquiries accurately
- Oversee critical issue assignments within teams
- Support colleagues in troubleshooting escalations
- Engage in client-facing discussions about service issues
- Continuously analyze and improve service processes

Requirements:

- Strong background in commercial P&C; insurance
- Advanced Excel proficiency for analytical tasks
- Excellent communication and relationship building
- Experience managing high-volume workloads
- Broker’s license is a must; French language skills are a bonus

Transform client service delivery with your expertise at Aon.

📌 Aon Hybrid Customer Issue Lead (Toronto)
🏢 Aon
📍 Toronto