Enhance your career as a bilingual Application Support Specialist with the Community Services Cluster, working onsite five days a week. This position demands solid help desk expertise and communication skills in both English and French. Candidates should have experience in digital systems support and a proven track record in assisting users with IT-related queries.

You will coordinate with technical teams, manage inquiries, and ensure seamless user experiences throughout your tenure. Key Responsibilities:

- Provide specialized support for applications and systems
- Manage ticketing systems and track resolutions
- Identify technical challenges and communicate solutions
- Train users on application functionalities
- Generate comprehensive reports for system improvements

Requirements:

- Help desk experience with demonstrable communication skills
- Knowledge of IVR software and troubleshooting techniques
- Advanced problem-solving and analytical skills
- Ability to maintain composure in high-pressure situations
- Experience working with public sector services is a plus

Bring your technical acumen and user service skills to the Community Services Cluster as a vital member of our team.

📌 Application Support Specialist Inc. Bilingual (Toronto)
🏢 A.T. Consulting u0026 Recruiting
📍 Toronto