This role is responsible for executing the operational objectives and working with Director of Business Optimization and Director of Fleet to ensure successful financial performance and productivity of multiple Operating Units. Ensures that Operating Units meet or exceed annual objectives and successfully implement organizational initiatives. Works collaboratively with Collection Operation Directors, Fleet, HR, Safety, and other Collections Leaders by contributing strategic vison and integrating a broad range of operation solutions services.

Reviews and evaluates market area performance on a continuing basis and establishes proper measures of performance. Counsels managers as to execution of programs, and when necessary, provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions. Develops operating unit budget in a timely manner, forecasting financial and human resource needs for future time periods.

Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance.

Leads

Profit and Loss (P&L;) reviews,



and executes prescribed programs on routing equipment utilization, equipment maintenance, and labor and material costs. Ensures compliance with Ministry of Transportation (MTO)/Occupational Health and Safety Act (OHSA) and other Federal and Provincial regulations. Bachelor's Degree (accredited) or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience 10+ years of prior work experience (in addition to education requirement) in Operations Management including at least three years managing a team of two or more individuals.

Office: This job primarily operates in a qualified office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

📌 Area Director, Collection Operations (Kitchener)
🏢 WM
📍 Kitchener