Marriott Travel Discounts, Competitive Health & Dental Perks, Pension Matching, Flexible Work Arrangements Event Management Schedule: Full Time Located Remotely?

Position Type: Management Bonus Eligible: Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Education And Experience ~ High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Supporting

Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment. Conducts monthly department meetings with the Banquet captains and employees. Maintains attendance log for banquet employees.

Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.). Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. Schedules banquet service staff to forecast and service standards, while maximizing profits. Participating in and Leading Banquet Teams Leads shifts and actively participates in the servicing of events.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Providing and Ensuring Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels.



Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Interviews and hires Banquet captains and employees with appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans.

At Marriott

International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels Ottawa City

Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). If you require an accommodation in relation to this job posting, our online application or an interview, please call (phone hidden) or email [email protected] note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta

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Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

📌 Assistant Banquets Manager (Ottawa)
🏢 Delta Hotels and Resorts®
📍 Ottawa