We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with members and non-members.You will be deeply committed to creating value in our communities and, through member service and advice, be able to develop business internally and externally in measurable results. Through your leadership, non-management staff will deliver an excellent member experience and relevant financial services to members and communities consistent with branch objectives.

This is a Full-time, Permanent role based at our Burnaby Heights Community Branch (Branch 06) andreports directly tothe Branch Manager. Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution,



and referrals in order to deliver a great service experience and service members during high volume periods as required Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity Solid Business acumen in the context of the financial industry.

Advanced

Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services. A High School Diploma (or similar level of educational attainment) Post Secondary Education/Diploma (Business Administration or Finance) Successful completion of coaching modules in alignment with Vancity's current training and development educational standards. A Strong People Leader - you develop and manage your team to bring about their full potential and provide leadership in the achievement of member experience objectives.

A Planner & Coordinator - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.

An Excellent

Communicator - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints. A Decisive Problem-Solver - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions.

Analytical - you assess internal processes and identify opportunities for improvement,



and to manage revenue and expenses. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities.

Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers. Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

Generous Vacation : Current employees start with 3-4 weeks of vacation per year, with additional days earned over time.

Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone. Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA).

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.

📌 Assistant Branch Manager - Burnaby Heights
🏢 Socket.dev
📍 Burnaby