Shape customer satisfaction with Mark’s as an Assistant Manager in Customer Experience. Drive team performance and operational excellence while ensuring exceptional experiences.

The Assistant

Manager of Customer Experience at Mark’s is instrumental in delivering outstanding service as part of the leadership team. This role involves hiring and coaching a solid, diverse team, planning workloads for efficiency, and implementing strategies based on customer feedback. As a brand steward, you’ll support efforts to create a positive, customer-centered culture while connecting customers with the best products and services. Key Responsibilities:

- Collaborate with SGM for team hiring
- Assist with scheduling and workload management
- Lead loyalty programs and train associates
- Manage daily operations to enhance customer service
- Identify and implement customer experience improvements

Requirements:

- Excellent leadership and interpersonal skills
- Solid communication ability with stakeholders
- Customer-centric approach with problem-solving focus
- Proven skills in team development and mentorship
- Results-focused on metrics like sales and NPS

Join Mark’s to enhance team performance and customer experiences in store.

📌 Assistant Manager Customer Experience Role (Lloydminster)
🏢 Atmosphere
📍 Lloydminster