Location: CHANEL Flagship Boutique (in Yorkville) Reports to: Boutique Manager - Fashion Contract : Full-time and contract position (18 months - July 2026 - January 2028) The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.

Customer

Experience/Customer Relationship Build, maintain and follow-through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, or mail. Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting current collections, escorting clients to the door as appropriate Heart of House Workflow Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell through Create, maintain and manage all Boutique invoices through our internal system Managing a budget and forecasting expenditures for a multi-faceted Boutique Lead the change management within the boutique through various project, be proactive, and take initiative when required Lead and oversee the Chanel et Moi after-sales within your Boutique, including repair intake/lead-times, local/international repairs, spare-parts, execute minor in-store repairs, and delivering an exceptional client experience at every stage Uphold the Boutique maintenance standards by communicating with contractors/vendors, management/IT to provide services for the boutique ~ Foster effective communication and collaboration within the team and with Head Office. Coach, inspire and develop the heart of house team Check the quality of incoming and outgoing merchandise,



ensuring that each product has the correct ticket and that products are boxed and/or wrapped following the appropriate guidelines Personal Presentation/Image Ensure that back-office areas are kept clean and well-organized at all times Training/Personal Development Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge additional and more detailed duties will be shared during training stage.

Strong skills in managing and mentoring a team; Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results Fluent English, French a plus. Leading a high-performance team and supporting the growth & development of individuals Competitive base salary: 95k-100kCAD annually + bonus Our employee benefits have been created to support you across your professional and personal life by offering you: Health & Wellness - Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance.

Financial

Security - A strong company pension plan and bonus program to help you plan for the future. Time to Recharge - Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

Parental

Support - A robust global parental leave policy to support you during life's important moments.

Employee Assistance

Program (EAP) - 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow *At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

Accommodations are available upon request for candidates with disabilities throughout the recruitment process. #

📌 Assistant to Operations Manager - Full Time (Calgary)
🏢 Chanel
📍 Calgary