The Associate Client Advocate (ACA) is a client-facing role responsible for delivering exceptional service and supporting the strategic management of commercial Property & Casualty insurance programs. Working closely with a Producer, Client Advocate, Client Specialist, and the Global Service Delivery (GSD) team, the ACA serves as a primary contact for service, placement, and escalation matters, helping clients address their insurance and risk management needs.

Note: Employment-based non-immigrant visa sponsorship is not available for this position. The ACA develops strong client relationships, supports retention and growth of existing business, contributes to strategic planning, and collaborates across WTW resources to deliver client-focused solutions. Provide strategic insurance and risk management guidance, including policy-term recommendations and acquisition due diligence support.

Collaborate with Client Advocates, producers, broking, industry groups, and internal specialists to deliver client solutions. Support business development initiatives, existing account expansion, and defensive RFP responses. Maximize account profitability while driving client retention.

Oversee the client-specific renewal process and implementation of renewal strategies. Ensure compliance with all legal, regulatory, and policy requirements. Coordinate audits, policy reviews, accounting issue resolution, aged receivables, bad debt management, surplus lines documentation, invoicing, certificates of insurance, and auto identification cards.

Support the creation and delivery of client presentations, proposals, advocacy reports, service plans, and schedules. Lead key deliverables and contribute to complex projects alongside Client Advocates.

Digital & AI Enablement: Leverage approved AI-enabled tools and digital capabilities to improve productivity, knowledge sharing, operational efficiency, and client outcomes. Adhere to WTW Responsible AI principles,



including data privacy, security, compliance, and ethical use of AI. 4-7 years of commercial Property & Casualty insurance experience in a client-facing role, or equivalent demonstrated capability. ~ Strong knowledge of policy coverage, program design, coverage gap analysis, and the end-to-end commercial insurance renewal process. ~ Proven client relationship management, account management, negotiation, and consulting skills, with the ability to leverage internal and external resources to deliver client solutions. ~ Effective project management skills, including experience supporting complex, multi-dimensional projects and leading key deliverables. ~ Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts to diverse audiences. ~ Experience mentoring, coaching, and collaborating with Client Specialists and cross-functional teams. ~ Ability to interpret, analyze, and communicate analytical models and data-driven insights. ~ Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes. ~ Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact. ~ Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use. ~ Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of versatile working as well as location-based arrangements.

📌 Associate Client Advocate - Natural Resources (Calgary)
🏢 Willis Towers Watson
📍 Calgary