The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency. Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies – #10 in technology – and we're just getting started.

Join us as we transform how care organizations recognize and retain the people who make care possible. This role reports directly into the Head of Strategic Markets. We're looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio.

Strategic

Markets includes a range of customer profiles, ranging in size and complexity.

Customer

Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers. This is a fit if you're hyper-organized, a strong communicator, highly empathetic, and want to drive results in a customer-facing role.

Experience in consulting, healthcare, account management, or customer success is a plus, but empathy and commitment to your customers matter more.

Support Strategic





Markets CSMs and the Head of Strategic Markets in servicing a portfolio of enterprise accounts Eventually own a growing portfolio of accounts as the primary point of contact Build decks and materials, and lead standard customer calls Onboard new customers, drive adoption, and manage change throughout implementation Deliver product training and coaching across the customer lifecycle Monitor usage and engagement metrics, and recommend ways customers can get more value from the product Triage and project manage customer issues to resolution Partner with teams across Caribou to solve customer problems and unlock value Help build and iterate on our enterprise customer success playbook Occasional travel to US to meet your customers 2+ years professional work experience (customer-facing roles, managing relationships in consulting, high-growth startups, or home care/healthcare a plus) ~ Track record of driving results with customers, stakeholders and teammates ~ Comfortable working with data and using metrics to draw meaningful conclusions ~ The salary range for this role is $65,000 to $80,000 plus an annual performance bonus. Help solve one of society’s most important challenges - the caregiver shortage. Caribou is a Top 10 Rapid-Growing Technology Company in Canada (The Globe and Mail 2025).





The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done. Competitive salary, stock options, and healthcare benefits and summer half-days.

Leadership

Interview with our COO / Co-Founder Christian - Learn more about Caribou's vision, mission, and the journey we're on straight from a Founder. Christian will also explore your experiences through behavioural questions to better understand how you operate, navigate ambiguity, and approach problem-solving. We're interested in your problem-solving approach, communication style, and ability to work with data thoughtfully and accurately.

You see some old friends, Andrew, Christian and meet your potential teammate, Laura! This is an opportunity for us to understand how you think, communicate complex ideas, and engage with customers and stakeholders. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes.

Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status: This posting is for an existing vacancy. We believe in providing equal chance employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. care if you have any questions or need support in any way. #

📌 Associate, Customer Experience Senior (Toronto)
🏢 Caribou
📍 Toronto