Join iA as the Associate Director of Disability Claims, overseeing a hybrid team dedicated to operational excellence and enhancing client experiences. Your strategic approach will define our service standards. In this role, reporting to the Director of Disability Management, you'll manage a specialized team to ensure efficient service delivery and compliance with national standards.

Your experience will drive quality control, process optimization, and employee engagement, aiming for exceptional client satisfaction and improved outcomes, ultimately supporting the scalability of services. Key Responsibilities:

- Lead team initiatives for continuous process improvement
- Set clear goals for team performance and accountability
- Mentor staff while encouraging innovation and collaboration




- Guide operational strategies to optimize efficiency
- Ensure compliance and quality standards in services

Requirements:

- Proven background in disability claims management
- Bachelor's degree or 10+ years of relevant experience
- Solid leadership and personnel management skills
- Effective communication abilities in both English and French
- Digital mindset with a focus on technology integration

Elevate your career with iA by utilizing your management skills to enhance our disability claims team and client experiences.

📌 Associate Director of Disability Claims (Montreal)
🏢 iA Financial Group (Industrial Alliance)
📍 Montreal