Temporary Full Time - As the Associate Manager, Quality Assurance & Insights, you will lead a team of Senior Business Operations Specialists and Lead Quality Analysts responsible for driving operational efficiency, business process improvement, reporting, automation, and technology enablement across the Quality function. In addition to ensuring the effective delivery of Quality programs and services, this role will play a key leadership role in executing the Quality transformation roadmap through the identification, prioritization, and implementation of initiatives that enhance quality coverage, strengthen controls, improve stakeholder experience, and increase operational efficiency. The successful candidate will combine strong people leadership, business acumen, and technical capability to lead a team focused on process optimization, low-code automation, AI-enabled solutions, analytics, and continuous improvement.

Leveraging tools such as Copilot, Power Platform, workflow automation, and reporting technologies, this role will help modernize the Quality function and deliver scalable solutions that support our long-term vision of a digitally enabled enterprise quality program.

Lead Quality

Enablement and Transformation Business Operations Specialists and Lead Quality Analysts responsible for identifying, evaluating, and executing operational improvement opportunities across the Quality function. Own and manage a pipeline of continuous improvement, automation, and technology opportunities, prioritizing initiatives based on business value, effort, risk reduction, and stakeholder impact Drive the implementation of Quality transformation initiatives,



supporting the multi-year roadmap focused on automation, AI enablement, process modernization, and scalability. Support discovery, pilot, and implementation activities that advance the future-state Quality operating model and enterprise quality platform strategy.

Lead, coach, and develop a high-performing team of Sr Bos and Quality specialists, fostering a culture of accountability, engagement, and continuous improvement. Ensure operational excellence through effective delivery of quality programs, strong governance, and consistent service outcomes. Drive process improvement by standardizing workflows, strengthening controls, and creating structure within complex or evolving environments.

Champion the adoption of technology, automation, AI, and analytics to enhance efficiency, insights, and future-state quality capabilities. Partner with Operations, Risk, Compliance, Audit, and business leaders to strengthen quality, governance, and customer outcomes. Provide trusted advice, insights and actionable recommendations that improve operational performance and mitigate risk.

Support business change, new initiatives, and evolving operational needs through effective quality oversight frameworks.

Experience leading technology-enabled business transformation initiatives from concept through implementation and value realization.



Proven leadership experience managing teams responsible for business transformation, process improvement, automation, analytics, or operational excellence. Post-secondary education in Business, Finance, Insurance, Commerce, or a related field, or an equivalent combination of education and experience.

Strong understanding of operational processes within Insurance, Wealth, Claims, Call Centre, or related financial services environments. Strong stakeholder management skills with the ability to influence business, operations, and technology partners.

- This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: ~ Career Development : Adaptable health and dental benefits,plus a $5,000 mental health benefit to support your well-being. ~ Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day. ~ Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Associate Manager - Quality Assurance and Insights (12 month contract) (Toronto)
🏢 Socket.dev
📍 Toronto