Become a part of the Ontario Teachers' Service Desk team as an Associate Systems Analyst. Leverage your technical knowledge while providing support in a adaptable work environment. This role requires you to assist users with technology-related issues and ensure professional service delivery.

Within the Technology Services Division, you'll report to the TSS Manager and work in collaboration with other technical specialists. Enhance your skills while managing complex requests and providing effective solutions to improve users' experiences. Key Responsibilities:

- Deliver first-level technical support to end users
- Troubleshoot issues with hardware and software
- Document and update service requests in the ticketing system
- Prioritize and manage tickets effectively
- Participate in technology deployments and upgrades

Requirements:

- College diploma or relevant degree in IT or related fields
- 1-2 years of experience in technical support roles
- Proficient with Microsoft 365 and related technologies
- Strong communication and customer service skills
- Experience with ServiceNow is beneficial

Utilize your expertise to excel in technical support and enhance user experiences at Ontario Teachers'.

📌 Associate Systems Analyst - Service Desk Role (Toronto)
🏢 Ontario Teachers'​ Pension Plan
📍 Toronto