We are seeking a motivated and relationship-driven Associate VIP Account Manager to join our VIP team. In this role, you are an individual contributor, and own and manage a dedicated book of business, building meaningful relationships with high-value players to drive account growth, engagement, and long-term retention. This is a high-touch, communication-heavy position ideal for someone who thrives on daily client interaction and takes pride in delivering a premium customer experience.

This role will be in office in our office in Vancouver, BC. Manage and grow an assigned book of VIP accounts with a focus on increasing account value and player retention Maintain a high-volume outreach cadence, including a minimum of 20 outbound calls and 50+ text contacts per day Develop and execute personalized outreach strategies based on player behaviour, preferences, and performance data Execute and promote marketing campaigns and promotions to your book of business, partnering closely with the CRM team to activate campaigns, drive engagement, and maximize account value Monitor player activity and performance trends, identifying opportunities for reactivation, upsell,



and retention Provide occasional after-hours support via call/text to maintain strong client relationships Represent our brand at exclusive customer events and travel as needed to host and support VIP events, delivering white-glove experiences for top players Execute all VIP policies and guidelines, including responsible gaming standards and regulatory requirements Bachelor's Degree in Business, Marketing, Communications, or a related field, or equivalent professional experience in a customer-facing role At least 1 year of experience in sales, account management, or a high-touch customer service environment supporting premium or high-value clients A proactive, ownership-driven mindset with the ability to thrive in a fast-paced, performance-focused environment Strong analytical skills with the ability to interpret player data, behavioral trends, and performance metrics to guide outreach strategies A genuine passion for delivering premium, white-glove customer experiences Comfort with high-volume daily outreach and a busy, communication-heavy workload Flexibility to work nights and weekends to support player events and engagement initiatives Willingness to travel as needed for VIP events Availability for occasional after-hours client support #

📌 Associate VIP Account Manager (Vancouver)
🏢 Punt
📍 Vancouver