DRIVING POSSIBILITIES Service Advisor Full-Time Dealership Service We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.

OpenRoad is one of the largest and fastest growing automotive retail groups in the country, representing 21 automotive brands across 41 locations with a shared vision to become the national automotive leader in customer experience.

Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external training & development opportunities for skill-development and growth Comprehensive extended health and dental plan, tailored around Associate wellness Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented. Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.

Review all repairs and changes with customer upon delivery of vehicle.



Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required. Notify customers if delays are expected or additional work is needed.

Use service files to suggest additional repairs or services if required. Estimate costs and completion times, do not hesitate to ask Service Manager for assistance. Notify customers when backorder parts become available.

Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints. Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.

Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies and procedures. Maintain paperwork and ensure reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.

Working knowledge of automotive equipment. Ability to speak Mandarin a tremendous asset. Knowledge of techniques of customer satisfaction and retention. We are an equal chance employer that embraces diversity.

We stand behind the growth of our associates to help them achieve their vision and goals. #

📌 Automotive Service Advisor - Full Time / À Temps Plein (Vancouver)
🏢 OpenRoad Auto Group
📍 Vancouver