Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an innovative engineer ready to lead in a technology-driven environment. This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation.

You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities. Key Responsibilities:

- Build and supervise AI agents for issue handling
- Own engineering support escalations from customers
- Monitor application health and performance metrics
- Define and lead on-call support standards
- Automate manual processes in CI/CD delivery

Requirements:

- 5+ years of relevant engineering experience
- Familiarity with AI coding tools and systems
- Solid troubleshooting skills across tech environments
- Background in monitoring and observability tools
- Clear and effective written communication abilities

Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.

📌 Bedrock AI Lead Support Engineer (Ottawa)
🏢 Giatec Scientific
📍 Ottawa