The Behaviour Outreach Facilitator’s primary role is to facilitate Calgary Humane Society’s educational, training, and community outreach programs. These programs aim to build community awareness around positive reinforcement training methods, animal behaviour concerns, and responsible pet ownership while fostering empathy and compassion for the animals in our community.

Rotation

Coordinate behaviour training classes and consultations, including: Scheduling classes and private consultations Managing class registration, payments, and client communications Produce monthly reports summarizing class participation, revenue, and trends for submission to the Director of Community Services & Pathway Planning and the Board Support content development by working with shelter trainers to identify opportunities for new classes, update materials, and align offerings with community needs Assist internal operations by performing training duties as assigned by the Director of Community Services & Pathway Planning or shelter trainers, including supporting staff with training plans or assisting in class delivery Provide high-quality client service by responding to behaviour inquiries, assisting with the behaviour helpline, and directing clients to appropriate resources Maintain positive relationships with contract trainers, class participants, and community partners Assist with event and program promotion in collaboration with Marketing and Communications staff Promote a culture of volunteer engagement by working positively with volunteers and supporting recognition initiatives Interest in pursuing a professional training certification (e.g., Flexibility to work a schedule that includes days, evenings, weekends,



and some statutory holidays Basic knowledge of animal behaviour and a desire to expand expertise through professional development Previous professional experience in animal welfare, dog daycare, class coordination, or public relations is an asset Proven experience delivering effective communication and high-quality customer service Confident public speaker Strong administrative skills; intermediate proficiency in Microsoft Word, Excel, PowerPoint Strong time management and ability to work under pressure while balancing multiple priorities Adaptable and non-judgmental approach Must hold a Class 5 driver’s license with at least 3 years driving experience and a clean driver’s abstract cats, dogs, rabbits, birds, reptiles, rodents) 100% employer-paid health and dental benefits for employees and their eligible dependants. ~ Vision coverage and a Wellness Spending Account. ~ Paid vacation, sick time, wellness days, plus a paid day off for your birthday. ~ Access to an Employee and Family Assistance Program and reduced-rate counselling services. ~ Free on-site parking. ~ A meaningful, mission-driven workplace where your work directly supports animals and people in the community. Our Commitment to Inclusion The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications. #

📌 Behaviour Outreach Coordinator - Full Time (Calgary)
🏢 Calgary Humane Society
📍 Calgary