Passion Drives Performance. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.

In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment.

A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service. A strong commitment to the Hotels standards.

Be knowledgeable of guest rooms, phones, hotel services and restaurant to answer guests’ questions. Continually educate yourself on the activities, sites, history,



and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services. Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.” Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.

Always demonstrate a qualified presence in the hotel. Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests. Assist other departments when required, with a co-operative and pleasant attitude.

Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.

Experience in Guest Services, with a strong knowledge of Banff National Park and area. Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation. Excellent communication, guest service and up-selling skills. InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Bellman/Concierge (Banff)
🏢 InnVest Hotels
📍 Banff