Inviting applications for the role of Bi-lingual Management Trainee, Order Management! AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. com and on LinkedIn, X, YouTube, and Facebook. CSA (Customer Service Analyst) is accountable for effectively managing the entire order lifecycle, ensuring timely and effective order entry, validation, processing and tracking to ensure on time and in full delivery of customer orders always maintaining a good relationship with the customer.

Purchase orders are essentially received via EDI, Email / FAX etc. The list of activities extends with Order entry/adjustments, collaboration with sales, S&OP;, shipping facilities, carrier, coordinating with customer’s receiving team to ensure timely and in full delivery of goods. Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically Entering orders in the business ERP within given TAT Proactively manage product allocation on the orders.

Coordinating with shipping facilities to get the product shipped to customers. Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order. Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates.

Support customers with pool date coordination, rush shipment arrangements, and problem resolution. Order track and trace when shipped out of the shipping facility and share real time updates with the customer.



Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc).

Daily maintenance in SAP which would include reviewing error reports with the order management tool: Analyzing order trend of customers and raise flag if variation experienced. Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally. Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.) Experience in customer service and or supply chain and order management.

Shift Timings: 8 AM to 5PM and working on QE close weekends Resources from Order management domain and worked on SAP ERP- Bachelor’s Degree (business, logistics or finance is preferred. Good Working knowledge of tools like SAP / S4 HANA, Power BI, SAP Analytics Cloud, Tableau, Blue Yonder, Salesforce and Ariba Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.) Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. and internal equity Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity, customer focus, and innovation.

📌 BI SQL Analyst - Contract (Quebec City)
🏢 Genpact
📍 Quebec City