Elevate user satisfaction as a Bilingual Analyst specializing in Pay End User Experience. Join a team-oriented Global P2P Operations team in Montreal, focused on seamless service delivery and technical excellence. This role requires a candidate fluent in French and English, with 2-4 years of experience in the P2P domain.

Key skills include invoice processing, vendor payments, and reconciliation. The position emphasizes improving end-user experience while managing service desk queries effectively. Key Responsibilities:

- Resolve inbound customer queries via concierge helpline
- Manage P2P ticket efficiently, improving service quality
- Assist users in familiarizing with P2P processes
- Act as a single point of contact for E2E P2P inquiries
- Ensure timely and accurate query resolution

Requirements:

- Bilingual French/English mandatory; Spanish is a plus
- 2-4 years P2P experience, including invoice processing
- Familiarity with SAP and Service Now/RTTMS
- Strong analytical and problem-solving skills
- Proactive and results-driven mindset

Become a key player in enhancing user experiences in a vibrant P2P team while ensuring high standards!

📌 Bilingual Analyst for Pay End User Experience inP (Montreal)
🏢 BLV - Value Chain Partners
📍 Montreal