Enhance your career as a Bilingual API Support Analyst with extensive L2/L3 production support experience. Join our contract team to troubleshoot API issues and manage vendor integrations effectively. We are searching for a bilingual (English & French) API Support Analyst.

This role emphasizes robust API knowledge and hands-on experience with REST/SOAP to ensure the resolution of production incidents. You will collaborate closely with external vendors, leveraging your technical skills in an enterprise environment. Key Responsibilities:

- Provide L2/L3 production support for API applications
- Troubleshoot and resolve integration issues with vendors
- Coordinate with external partners for API functionality
- Analyze request/response for effective API troubleshooting
- Ensure production incidents are resolved timely

Requirements:

- Over 5 years of application support experience
- Proficient in REST APIs, JSON, and XML standards
- Strong bilingual communication skills (English & French)
- Familiarity with API management tools like Postman, Swagger
- Experience with monitoring tools such as Splunk or Dynatrace

Support API integrations and enhance user experiences in a bilingual capacity as a trusted analyst.

📌 Bilingual API Support Analyst Contract (Toronto)
🏢 apptoza
📍 Toronto