A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada: Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation. Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements. Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.

Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts. Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery. Contribute to project scoping, estimation, and development of statements of work and supporting documentation.

Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle. Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables. Fluent written and spoken proficiency in English and French.

Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field. Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.

Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment. Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Skilled (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications). Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.





Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements. Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives. Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.

Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts. A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada: Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation. Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.

Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology. Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts. Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.

Contribute to project scoping, estimation, and development of statements of work and supporting documentation. Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design,



and support mitigation strategies throughout the project lifecycle. Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

Fluent written and spoken proficiency in English and French. Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field. Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.

Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment. Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications). Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.

Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements. Solid facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives. Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.

Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts. Work from Home or hybrid work ~ 3 weeks of paid annual vacation, increasing with years of service ~50 hours of Paid-Time Off (PTO) for personal needs ~32 hours of Summer Days ~ Winter holiday office closure Comprehensive health benefits plan Training and development programs for professional growth Company-sponsored events and social activities

📌 Bilingual Business Analyst,-1-1 (Toronto)
🏢 Esri Canada
📍 Toronto