Step into the role of Bilingual Broker Billing Specialist at Wawanesa, working in a hybrid model that promotes work-life balance. You will assist brokers and policyholders by handling billing inquiries effectively. This 6-month term position calls for individuals fluent in French and English with a solid customer service background.
With minimum two years of experience in a call center, you'll investigate billing discrepancies and maintain operational effectiveness across various processes. Key Responsibilities:
- Address inbound calls about billing and payment queries
- Work with underwriting and remittance teams for issue resolution
- Manage different billing-related tasks and processes
- Support various refund-related inquiries and operations
- Utilize multiple platforms for efficient service delivery
Requirements:
- Bilingual fluency in French and English
- At least 2 years of customer service exposure
- Strong math and analytical skills for complex issues
- Excellent communication with a service mindset
- High attention to detail in all communications
Join Wawanesa to deliver excellent service and support our bilingual members effectively.