Bilingual Claims Care Analyst (12 months contract) Department: Claims Employment Type: Fixed Term - Full Time Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. We are looking for a detail-oriented and customer-focused Bilingual Claims Care Analyst who thrives in a fast-paced environment and is passionate about delivering meaningful support to clients during important moments in their lives.

You will bring strong analytical and critical thinking skills, the ability to assess complex medical and contractual information with accuracy, and a high level of professionalism and empathy. You are someone who values quality, accountability, and collaboration, while maintaining a strong service mindset when interacting with insured clients and internal stakeholders.

Experience within claims, insurance, disability management, or customer care environments will be considered a strong asset. Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions

- Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures
- Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions
- Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes
- Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes
- Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred
- Skilled designations such as FLHC, FLMI,



or ALHC are considered assets
- Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance
- Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset
- Strong proficiency in English for communication with customers and colleagues
- Solid proficiency in French for communication with customers and/or colleagues in Quebec
- Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service
- Ability to conduct sensitive phone interviews and convey decisions tactfully
- Proficiency in Microsoft Office suite (Word, Outlook) and case management software
- Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically
- When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible. You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work. Flexible work arrangements with monthly financial allocations to support your work-life balance
- Generous starting paid vacation time , plus additional vacation days for every year of service
- Paid personal and wellness days to support your total wellbeing
- Versatile health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you
- Family-friendly maternity/parental leave and, All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies. #

📌 Bilingual Claims Care Analyst (12 months contract) (Toronto)
🏢 Securian Canada
📍 Toronto