The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner.

The Collections

Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically. Written and verbal in French is required Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests. Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts.

Properly document call conversation on each specific accounts. Ensure notes and actions are placed on the account for each client contact. Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.

Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery Participate in working groups to share feedback on process and workflow improvements to advance the arrears management. Assist brokers with understanding and utilizing our financial products and services. Communicate internally with Sales, Service, and finance as appropriate.

Appropriately route requests for research and resolution of account transaction issues. Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.





Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures. At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry Excellent oral and written communication skills for consistent collection calls Bilingual French and English Results oriented, diplomatic, and adept at building customer relations. Knowledge of financial services industry and lending products.

Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must Exceptional customer service and contact management skills College Graduate We offer a comprehensive paid training program that will make you feel prepared and excited about your role.

Our Employee Assistance

Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way.

Registered Retirement Savings Plan: (RRSP) with matching employer contributions. Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.

Our insurance perks include medical, prescription, dental, vision, group term life, AD&D;, private duty nursing, paramedical services, and much more! The annual compensation range for this position is $45,000 - $52,000 CAD #

📌 Bilingual Collection Associate (Toronto)
🏢 Imperial PFS Canada
📍 Toronto