iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.

The Bilingual

Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts.

Additionally, the representative will manage administrative paperwork related to customer contracts efficiently. Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.



Negotiate mutually acceptable remedy to the customer’s delinquent account Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau Escalate problematic accounts to Manager Verify and update customer information and keeping customer records updated in the collection system Accurately documenting all telephone calls as appropriate in the collection system Skip tracing files when unable to reach or contact our customers using available information Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation Assist with the preparation of payables associated with seizure activity You have experience in customer service; You are comfortable with computer software; Proven experience as a collection agent.

Bilingualism in French and English, spoken and written. Knowledge of relevant legal requirements. Qualified knowledge of MS Office and databases. Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.

Permanent

Full-time position Positive environment with later morning start times In office work model with one day per week at home optional This is exactly what Iceberg Finance has to offer! #

📌 Bilingual Collection and Customer Service Agent (Toronto)
🏢 Jobless
📍 Toronto