Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting prospect to make a real impact by delivering exceptional service and building meaningful connections with customers. You’ll love working with us because we make it easy to start your career in a supportive and flexible environment.

Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want.

Plus, you’ll enjoy perks like unlimited coffee , a positive atmosphere , and a team that truly values your well-being . Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. Use advanced technology and software to document interactions accurately and resolve concerns efficiently.

Demonstrate empathy and emotional intelligence to build trust and positive relationships. Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.

Experience in a fast-paced customer service environment. Call center experience will be considered a strong asset, especially within financial services. Strong technical skills and ability to navigate multiple systems.

Serve: Show genuine care and flexibility in helping customers.



We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. This posting supports an ongoing hiring initiative for existing and/or future vacancies.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability,



or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Bilingual Customer Service Associate - Spanish/English (Montreal)
🏢 Manulife
📍 Montreal