As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. This position is hourly, and the starting pay rate is $23.50/ hour with eligibility for a afternoon shift premium o f $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potentialtotal compensationfor this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy.

Customer Service Representative

We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Our eight-week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication.

After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work setting of three days onsite and two days at home. You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs. Build and strengthen customer relationships by responding to a high volume of inboundphone calls and emails that leave customers with a positive impression.





Demonstrate professional and technical oral and written communication skills including reading comprehension. Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and ordermanagement. Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.

Manage and mitigate risk by taking appropriate actions. Due to the nature of this role, fluency in both French and English is required ~ High School diploma or equivalent. ~1+ years of customer service experience. Inbound customer service center experience preferred. ~ Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences. ~ Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors. ~ Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.

Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance.

Employee Family Assistance

Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

📌 Bilingual Customer Service Associate - Spanish/English (Montreal)
🏢 W.W. Grainger
📍 Montreal