Join Perkopolis in a Bilingual Customer Service Specialist role based in Toronto, Canada. This position focuses on providing exceptional customer support in both French and English, working in the office three days a week. As a vital member of Perkopolis’ Customer Service team, you will be responsible for expert support to our clients and internal teams.

With over three years of prior experience in customer service, you will manage support tickets and become proficient in our tools, including Zendesk.

Your role will also involve building relationships to enhance customer satisfaction and solving high-level issues alongside our Senior Manager. Key Responsibilities:

- Provide timely support via phone, email, and chat




- Document and prioritize customer inquiries
- Onboard recent users and maintain accounts
- Collaborate with internal teams to improve service
- Solicit and relay customer feedback for service enhancement Requirements:
- 3+ years in customer service roles
- Fluent in French and English (written and oral)
- Familiar with computer networking terms
- Knowledge of Zendesk is preferred
- Strong communication and problem-solving skills Elevate customer experiences through expert support and effective problem resolution at Perkopolis in Toronto.

📌 Bilingual Customer Service Specialist Toronto
🏢 PerkSpot
📍 Toronto