Perkopolis, the Toronto-based entity of PerkSpot, is searching for a Bilingual (French/English) Customer Service Specialist to join our Customer Service team located in Toronto, Canada!

Our mission goes beyond discounts—it’sabout empowering employees everywhere to make smarter spending decisions so theycan do more of what they love.We believe every dollar saved can become a stepping stoneto a brighter future, whetherthat’sa special family vacation, a first home, or simply extra peace of mind.

As a Customer Service Specialist, you will provide top-notch support to the community members of Perkopolis.You’llbecome an expert inPerkopolis’ tools and website, while constantly interacting with our customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees.

This position isrequiredto be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located at 3080 Yonge, Suite 4010, Toronto, ON.

Working Schedule: Monday through Friday from 10:00 am - 6:00 pm EST

Whatyou’llaccomplish:

- Become an expert ofPerkopolis'services and processes, as well as our website and user portal

- Provide exceptional andtimelysupport to customers via phone, email, and live chat

- Document active tickets every step of the way, from inquiry to solution and completion

- Actively prioritize support tickets and prioritize issues appropriately

- Assistwith recent user setup, account maintenance, and sales projects as needed

- Take part in high-level problem-solving in collaboration with your team members and our SeniorManagerofCustomerService

- Develop relationships with company-wideinternal teams and customers tomaintainand improve customer satisfaction

- Solicit feedback from customers onPerkopolis'service and product; relay feedback to applicable internal teams

- Attend regular team and staff meetings to address feedback,



changes, andnew ideas

- Constantly strategize ways to make thePerkopolisexperience better and more effective for our members

Whatwe’relooking for:

- 3+ years of experience in customer service, managing support tickets in various mediums and prioritizing issues according to importance

- Fluent in French and English, both written and oral is required

- Basic understanding of computer and home networking terminology, including but not limited to termslike:operating systems, browsers, routers, modems, etc.

- Knowledge of Zendesk and background in IM/chat support preferred

- Exceptional written and verbal communication skills, with proven interpersonal skills

- Highly organized, detail-oriented, and analytical approach to problem-solving

- Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor

- Collaborative, team-focused mindset

- Ability to work autonomously and manage your own workload

Your first few months --

Providing valuedoesn’t have to wait, from day one we are open to yourbig ideas. In your first few months, you will...
- Meet the team! We think our people are prettygreatso we want to ensure you’re introduced to all of the right team members to help you succeed.You’llspend quite a bit of time with your fellow Customer Service Specialists, as well as ourSenior Manager ofCustomer Service.

- Get to know Perkopolis ! Immerse yourself in the business, engage with internal stakeholders,



and participate in monthlycompany-wideAll Hands meetings.

- Sharpen your skills! You will becomevery familiar with our customer support processes, our website’s functionality, as well as the tools that we use (Zendesk).

- See your impact! Provide daily support to our members and advocate for their needs to ensure the best userexperience aspossible!

- Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business.

Salary Range:

CAD $50,000 - $56,000. The starting salary will be determined based on the candidate’s relevant experience, skills and qualifications, as well as internal equity. This position is also eligible for an annual bonus of CAD $2,000. Perkopolis offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels.

What We Offer:

- Comprehensive medical, dental, and vision insurance is effective on your first day of employment.

- Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take20 daysoff each year.Plus, we offer 8 statutory holidaysand our office is closed from Christmas Eve through New Year's Day.

- Summer Fridays are an annual tradition between late Mayand early Septemberevery year.We close at 1 pm.

- Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service.

- Commuting can be expensive – we get it.So, we provide a monthly transportation stipend.

- Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours.

📌 Bilingual Customer Service Specialist - French/English (Toronto)
🏢 PerkSpot
📍 Toronto