We are seeking a highly organized, customer-focused, and bilingual Customer Service, Vendor Qualification & Intake Representative to support our growing operations across Canada. This hybrid role combines customer service, structured intake coordination, vendor pre-qualification, and appointment scheduling. You will communicate with customers and vendors in English and at least one additional supported language , ensuring exceptional service while guiding vendors through the onboarding and qualification process.

Supported bilingual languages include: English &

• Spanish English &

• French English &

• Arabic English &

• Portuguese English &

• German English &

• Mandarin Chinese English &

• Japanese English &

• Korean English &

• Dutch English &

• Italian English &

• Malay English &

• Indonesian You will handle inbound customer inquiries, conduct outbound vendor qualification calls, gather and verify required information and documentation, coordinate appointments, and maintain accurate CRM records. Success in this role requires excellent communication skills, attention to detail, confidence on the phone, and the ability to manage multiple workflows in a fast-paced remote environment.

Customer

Service & Intake Handle inbound calls from customers with professionalism, empathy, and efficiency. Assess customer needs and accurately complete the service intake process. Gather and verify customer, property, or service-related information.

Coordinate with dispatch, operations, and internal teams to facilitate timely service delivery. Escalate complex customer issues when appropriate. Properly categorize, document, and close customer interactions.

Contact vendors via phone and email to introduce partnership opportunities. Collect, verify,



and organize vendor documentation for qualification and government funding opportunities. Monitor vendor pipelines and ensure timely follow-ups.

Administrative & CRM Maintain accurate CRM records for both customers and vendors. Coordinate closely with Operations, Compliance, Legal, Vendor Management, and Customer Success teams. Follow established procedures while maintaining exceptional service quality and professionalism.

Ensure all communications and documentation meet company quality and compliance standards. Combination of inbound customer service and outbound vendor qualification calls Customer intake coordination Bilingual communication (English plus one supported language) Native or near-native fluency in English and at least one of the following languages: ~ Spanish ~ French ~ Arabic ~ Portuguese ~ German ~ Mandarin Chinese ~ Japanese ~ Korean ~ Dutch ~ Italian ~ Indonesian ~ Excellent verbal and written communication skills in both languages. ~2+ years of experience in customer service, appointment setting, intake coordination, vendor relations, business development, inside sales, or call center environments. ~ Strong active listening and relationship-building abilities. ~ Experience using CRM platforms and managing multiple workflows simultaneously. ~ Reliable high-speed internet and a professional remote work environment.





Experience supporting Canadian customers or vendors.

Experience supporting Business-to-Government (B2G) or Business-to-Business (B2B) initiatives.

Background in procurement, compliance, restoration, insurance, dispatch, property management, healthcare, government contracting, or public sector services. Bachelor’s degree in Business Administration, Public Administration, Supply Chain Management, Communications, or a related field is considered an asset. Minimum of 3 years of experience in customer service, vendor qualification, appointment setting, intake coordination, procurement support, business development, or related customer-facing roles.

Experience working with government-funded projects or vendor ecosystems is a strong advantage. Bilingual communication Customer service excellence CRM accuracy and documentation Competitive hourly compensation Explicit KPIs and measurable performance expectations Ongoing coaching, training, and professional development Senior Customer Success Representative Operations Support Quality Assurance Training & Onboarding Exceptional customer experience across supported languages. High-quality vendor qualification and onboarding.

Accurate, complete, and timely CRM documentation. This role is ideal for professionals who are fluent in English and at least one additional supported language , enjoy helping customers, building relationships, and communicating with confidence. If you thrive in a structured, fast-paced environment and can seamlessly balance customer service, intake coordination, vendor qualification, and appointment scheduling while maintaining exceptional attention to detail, we’d love to hear from you.

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📌 Bilingual Customer Service, Vendor Qualification & Intake Representative (Toronto)
🏢 Thefvg
📍 Toronto