Deliver exceptional service as a Bilingual Customer Support Specialist with Staples Canada. Assist customers with government transactions while showcasing your communication skills and attention to detail. In this role, you will be the main contact for ServiceOntario services at Staples.

Providing respectful and knowledgeable assistance, you will address customer inquiries and resolve issues effectively. Ensuring brand standards and lobby readiness is key, along with supporting team learning and training. Key Responsibilities:

- Offer consistent and respectful service to all customers
- Communicate service details and de-escalate concerns with empathy
- Maintain lobby readiness and perform merchandising tasks
- Support training for current associates and share knowledge
- Ensure compliance with privacy and safety protocols

Requirements:

- 1-2 years of customer service experience
- Bilingual in English and French preferred
- Strong organizational and prioritization skills
- Detail-oriented with data accuracy
- Proficient in Microsoft Office and database programs

Leverage your bilingual skills and customer service expertise to enhance the customer experience with Staples.

📌 Bilingual Customer Support Specialist at Staples (Toronto)
🏢 Socket.dev
📍 Toronto