Support customers in both English and French as a Bilingual Customer Support Specialist located in Markham. Enjoy a hybrid schedule, balancing office time with work from home. Our client is on the lookout for a dedicated Bilingual Customer Support Specialist for a one-year contract role that could lead to a permanent position.

This role is essential for providing excellent service in a B2B context, processing orders, and collaborating on enhancing customer interactions across platforms. You'll make a difference in client experiences every day. Key Responsibilities:

- Offer bilingual assistance via phone and email channels
- Process customer orders accurately and resolve inquiries
- Guide new customers through the online ordering process
- Partner with team members to elevate customer experience
- Ensure high standards of service are consistently met

Requirements:

- Bilingual fluency in English and French
- Experience working in a B2B environment
- Post-secondary degree is required
- Familiarity with SAP ECC or similar systems
- Experience in a contact center environment preferred

Bring your attention to detail and customer-focused mindset to a rewarding role!

📌 Bilingual Customer Support in Markham
🏢 Quantum Management Services
📍 Markham