At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. The hourly rate for this role ranges between $23.10-$31.77, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy. This unique hybrid KeepStock / Branch role supports both business functions in a particular market.

The Field Operations

Associate will have the ability to serve key customers both in the branch and on customer’s sites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The individual objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude.

The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively. As a hybrid role the individual will be required to work in Grainger Canada branch and also be on the road servicing customer accounts . The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

Ownership of the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance,



accurately and safely picking product, and safely loading customer vehicle as needed. Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.

Promote

Company products and services to customers and provide substitutions where required Processing customer transactions. Providing customer updates when required on delivery, lead times, quotes, etc. Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI).

Collaborating with KS customers on program/product updates for vending/VMI program. Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc. Ensures proper product stocking levels at customer locations by scanning for orders as inventory is depleted.

Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate. Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available. Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.

Follow designated customer route as defined by routing software tools. Document standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service. Identify continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities.





Comply with the safety and inspection requirements of the facility where the service is being provided. High school diploma ~1-3 years’ experience in retail/selling or customer service (i.e. counter/retail sales/ telephone/warehouse) workplace. ~ Ability to safely learn and operate powered industrial equipment, forklift ~ Successful and timely completion of initial and ongoing training as required. ~ Self-motivated, with high energy and dedication to customer service and sales growth. ~ Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners. ~ Handle various technical and operational issues. ~ Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment) ~ May be required to use a personal vehicle for transportation which meet’s Grainger’s standards. ~ Bilingualism (English and French) is required for this role, as the successful candidate will regularly interact with customers, stakeholders, and Grainger team members in both official languages. Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance.

Employee Family Assistance

Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

📌 Bilingual Field Operations Associate (Quebec City)
🏢 W.W. Grainger
📍 Quebec City