We value integrity, encourage collaboration, celebrate passion, reward creativity, and demand excellence, because our customers deserve nothing less and our customers are at the heart of every one of our goals. With more than 41,000 employees and presence in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.

We offer unique learning opportunities to grow and build your career. Company paid health and dental benefits that start on your first day of employment Generous vacation plan with one extra day accrual for each year of service Employee assistance program Casual office dress code We are currently seeking a Bilingual (French) Customer Service Representative to join our team! Deliver industry-leading customer service in English and French to internal and external customers.

Answer customer service calls and direct inquiries to the appropriate departments. Process customer orders and enter them accurately into SAP, following orders from entry through delivery. Provide order status information and assist with stock availability, backorders, pricing discrepancies, complaints, lost shipments and other order discrepancies.

Communicate with internal departments, warehouses and distribution partners to resolve pricing, inventory, shipping and customer account issues. Process credit and debit memos, product returns and customer account changes according to established procedures. Undergraduate degree or college diploma in a relevant discipline and two years of related experience,



or an equivalent combination of education, training and experience.

Fluently bilingual in business English and French, with excellent written and verbal communication skills. Strong customer service/order desk experience, with a focus on customer satisfaction. Strong computer skills in Microsoft Office and SAP.

Excellent organizational, problem-solving and continuous improvement skills. Self-motivated and able to work with minimal supervision. Prior experience in the healthcare or pharmaceutical industry is preferred.

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale. In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology.

With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more.

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Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.

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Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of almost 450 million patients annually. Inclusion and Equal Prospect Employment At Fresenius Kabi Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know ([email protected] Intelligence (AI) Use in Recruitment: Fresenius Kabi uses AI-supported tools to help compare applicant résumés with job requirements and identify potential matches.

These tools do not make hiring decisions.

📌 Bilingual (French/English) Customer Service Representative/Représentant bilingue (français/anglais)
🏢 Fresenius Kabi Canada
📍 Toronto