We’re looking for a bilingual Customer Success Manager to join our ever evolving retention and growth team in Markham, Ontario and help shape the future of global commerce. Here, you’ll learn from experienced people leaders, sharpen your commercial skills and build meaningful partnerships with merchants who rely on you every day. In this role, you’ll drive revenue growth, strengthen client loyalty and elevate the customer experience across your portfolio.

You’ll own relationships end to end, uncover new opportunities and influence outcomes that help shape the future of commerce. Strengthen client retention by building trusted relationships and achieving strong save rates through confident, outcome-focused conversations Take ownership of merchant success by proactively engaging key clients and ensuring long‑term satisfaction and loyalty Influence business performance by optimizing pricing strategies and aligning accounts to profitable growth targets Resolve client challenges quickly by owning issues end to end and creating a smooth, one‑stop resolution experience Elevate service quality by minimizing escalations and ensuring timely,



consistent follow‑up that builds confidence and trust Use data and insights to manage your portfolio effectively, strengthen performance visibility and unlock new growth opportunities Fluency in French and English, with robust written and verbal communication skills Experience in sales or business‑to‑business customer service, with a track record of driving results Strong phone‑based relationship building skills, with the ability to uncover needs and create value A proactive mindset, using thoughtful questions and insights to identify opportunities and solve problemsExcellent time management and organization skills, with the ability to manage multiple priorities effectively Comfort using tools such as Microsoft Word, Excel, Outlook and internal systems to manage your work A competitive salary ($50,000 - $55,000) plus commissions ($7,000-$14,000) and benefits package that recognizes your contribution Time to give back through community and charity initiatives A global employee assistance programme to support your wellbeing

📌 Bilingual Spanish & English speaking Customer Success Manager (Toronto)
🏢 Global Payments
📍 Toronto