Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.

Bilingual Technical Helpdesk

Analyst L1. Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance with established service level standards. Consults with management, technical, or sales staff on non-routine issues and escalates matters as required.

Panasonic Canada

Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1. Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance with established service level standards. Consults with management, technical, or sales staff on non-routine issues and escalates matters as required.

This is a full time position. Any office-based work will be performed from our Niagara on the Lake office. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Provides bilingual technical support through telephone & e-mail for timely resolution of customer issues. Assists customers with general programming, and or operational errors. Provides guidance to customers on operation of equipment.

Refers customers to online tools or manuals, technical or sales staff Liaises with management, sales, or technical staff to resolve non-routine elements or issues. Assists new agents with call center routine. A+ or equivalency, customer care related & technical helpdesk support.

Fully bilingual (English & French) Microsoft Office, including Excel, Word, Outlook – Advanced Courteously exchanges factual information in a customer complaint environment.



Calms irate or stressed customers in down time situations. Occasional communication of bad news The annual wage range for this position is $40,000 - $51,000 CAD .

We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive

Medical, Dental and Vision Coverage with a Health Spending Account Panasonic Retirement Pension Plan (RPP/DCPP) Group Retirement Savings Plan (RSP) Employee & Family Assistance Program (EFAP) Competitive Rates on Home and Auto Insurance a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC. In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. AODA POLICY Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.

Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

📌 Bilingual Technical Support Specialist I (Niagara-on-the-Lake)
🏢 Panasonic North America
📍 Niagara-on-the-Lake