Join Sherweb as a Technical Advisor II in Sherbrooke, QC, and provide outstanding technical support to clients using cloud technology. Collaborate with a passionate team to enhance customer satisfaction. This on-site, full time position focuses on assisting clients through various technical challenges while documenting all interactions. You'll leverage your bilingual skills in French and English to communicate effectively with a diverse customer base.

Your role will involve proactive problem-solving and sharing knowledge with team members in a supportive work environment. Key Responsibilities:

- Assist clients through technical support channels
- Troubleshoot and resolve product-related issues
- Lead service configurations for customers
- Document every interaction in the ticketing system
- Support colleagues in resolving complex technical issues

Requirements:

- High school diploma; IT interest preferred
- Prior customer service experience required
- Bilingual in French and English (essential)
- Basic familiarity with Windows applications
- Strong ability to simplify technical language

Bring your problem-solving skills and technical knowledge to Sherweb, ensuring exceptional service for our clients in Sherbrooke.

📌 Bilingual Technical Support Specialist Sherbrooke
🏢 Sherweb
📍 Sherbrooke