HIRING FOR A 6-MONTH CONTRACT, HYBRID, 3-4 DAYS PER WEEK IN HAMILTON!

Responsibilities

- Receive, assess, and respond to escalated inquiries from staff, financial institutions, law offices, government agencies, and the public via email, written correspondence, and telephone
- Update water utility billing database with meter reads, account information, and billing details
- Coordinate meter read scheduling, process customer meter reads, and resolve customer access issues
- Ensure accurate and timely updates to utility billing information
- Complete utility account balance adjustments, including:
- NSF adjustments
- Misapplied payment corrections
- Penalty and interest adjustments/recalculations
- Duplicate payment adjustments
- Collections and loan adjustments
- Prepare written correspondence to customers regarding revised account balances
- Monitor Pre-Authorized Payment Plan accounts and resolve discrepancies related to:
- Banking information changes
- Returned payments
- Credits
- Ensure adherence to bank transmission timeframes and billing deadlines
- Research and analyze account information and prepare correspondence regarding discrepancies
- Review and approve forms and supporting documentation for utility billing programs, including Lead Loan Program, Service Line Warranties of Canada (SLWC), and water meter testing
- Notify applicants when program criteria are not satisfied
- Liaise with external contact centre staff to provide guidance, support, and expertise on utility billing issues
- Provide information regarding policies, procedures, Pre-Authorized Payment Plans, and available programs
- Process incoming mail, including receiving, opening, sorting, distributing, and processing
- Respond to inquiries regarding bill calculations and transfer of arrears to tax accounts
- Manage callbacks resulting from notices sent to account holders and property owners
- Verify batch entries and listings and process bill cancellations and immediate re-billing
- Perform transfer adjustments, penalty calculations, and fee reversals as required




- Maintain collection of arrears and calculate/apply penalty and interest charges in accordance with the City’s Arrears Policy
- Liaise with the Tax Department to ensure outstanding balances are transferred to the correct roll numbers
- Research returned bills and determine correct mailing addresses using online sources
- Assist with the preparation and mailing of utility statements and notices
- Monitor move-in/move-out processes and ensure accurate closing and setup of billing accounts
- Act as a liaison between internal departments, external customers, vendors, and stakeholders
- Assist with escalated customer service issues related to utility billing
- Identify account inconsistencies and prepare work orders related to:
- Meter readings
- Commencement/discontinuance of service
- Meter testing
- Perform necessary maintenance and updates to utility account information
- Identify properties requiring verification or final meter readings
- Analyze billing data and provide recommendations on water billing procedures and processes
- Research and gather information related to water, wastewater, and stormwater billing
- Review billing section variance reports and follow up with the Utility Billing Customer Centre and Team Lead as required
- Review and reconcile batch files to verify accuracy prior to bill release
- Accurately and promptly document all customer communications and interactions
- Provide hands-on training to recent employees and students on established procedures, services, policies, municipal by-laws, and provincial legislation
- Perform system testing to ensure data accuracy, process alignment, and compliance with billing system updates

Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [email protected] .

📌 Billing Clerk (Canada)
🏢 Vaco by Highspring
📍 Canada