Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support. As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position.

Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team. You will create quality checks and standard workflows that improve service delivery. Key Responsibilities:

- Facilitate accurate customer order entry and tracking
- Communicate and analyze order metrics for improvements




- Lead productive operational projects to boost customer satisfaction
- Create and maintain service quality expectations
- Mentor and guide the customer service team for success

Requirements:

- Bachelor’s degree in a related field preferred
- 7+ years of customer care experience required
- 5+ years of experience managing customer-focused teams
- Excellent communication and interpersonal skills
- Familiarity with Microsoft Dynamics 365 is beneficial

Elevate the customer service experience and lead a successful team at Zurn Elkay in Brampton.

📌 Brampton Customer Service Team Leader
🏢 Zurn Industries Limited (Canada)
📍 Brampton