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The Business Area

Manager (BAM) reports directly to the Regional Director of Nursing Operations (DNO) and has the overall responsibility for the coordination of nursing services for his/her assigned team of regional Field Nurses within their assigned integrated business unit (IBU). In this leadership position, the BAM provides support, training, and supervision to ensure the highest level of quality patient care, that program requirements are met, and that the Provincial College of Nurses standards are maintained. The BAM is also responsible for implementing processes to optimize efficiencies and staffing, control expenses, collaboration and clinic coordination in order to manage the overall upkeep within their clinics, and also to ensure collaboration between the nursing team and other divisions of AmerisourceBergen. Manages a remote team of Field Nurses within assigned geographical territory Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region; Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits Manages clinic growth opportunities including site identification and establishing recent clinic sites Achieves Key Performance Indicators for clinics and nursing operation services Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant Continuously reviewing and managing the availability of your staff to ensure that it meets the needs within the IBU Responsible for being available to cover any emergency excursions, sick/emergency calls and or clinical questions with support of regional team as necessary. Communicates and implements all program and departmental policies and protocols at the IBU level Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures Establishes and maintains excellent customer relationships (patients, manufacturers etc.)



Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures Analyzes, plans and implements process improvements to achieve utilization and efficiency targets including maintaining annual nursing licensing) Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office Prepare and present Quarterly Business Reviews Coordinates all requested clinic visits/tours Participates regularly in teleconferences or d/or web based meetings to collaborate and share information With discretion, occasional opportunity to provide specialized infusion/injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings Execution on key deliverables to maximize on nursing operational imperatives Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician/clinic customers 5% (estimated) Administrative, training, corporate activities: Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy (10 hrs/wk) Complete incident reports and corrective action plans (CAPA's) as per company policy Ensuring continuous quality improvement and compliance with monthly,



quarterly and annually auditing as it pertains to OCC/QA standards CVAA certification an asset Minimum 5 - 7 years nursing experience Minimum 2 - 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset Experience in nurse training &

education Experience working with the biotechnical/pharmaceutical industry an asset Availability and willingness to travel as per business need a must Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs Bilingualism French/English an asset Excellent communication and administrative skills Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy Ability to communicate effectively both orally and in writing In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility

Policy

When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. As per ESA legislation, this role is excluded from pay transparency requirements in Ontario This posting is intended to fill an existing vacancy for our Business Area manager (Nursing) role.

📌 Business Area manager (Nursing) (Toronto)
🏢 Cencora
📍 Toronto