Reporting to the Director of Business and AI Integration, the Business Integration Manager plays a pivotal role in bridging technology enablement with operational support for construction and utility projects. This role ensures that digital platforms and processes (e.g., Procore, ERP systems, scheduling tools) are effectively adopted and integrated into day-to-day construction and utility project delivery, while providing coordination and support to project managers and field teams. The successful candidate will combine strong process thinking with practical construction and utility project support skills, enabling technology adoption and operational efficiency across Black & McDonald’s diverse business lines (construction, utilities, energy, FMO, service).

A working knowledge of product management principles and project coordination is essential to ensure technology solutions deliver measurable value and exceptional user experience. Procore, ERP, workforce management tools), ensuring alignment with business objectives. Ensure training and help desk teams deliver high-quality onboarding, support, and escalation services; monitor performance and drive improvements.

Collaborate with IT and business stakeholders to ensure integrations (e.g., Project & Operational Support Partner with Construction and Utility Project Managers and field teams to ensure technology solutions integrate seamlessly with construction and utility workflows. Provide coordination support for scheduling, documentation, and progress tracking on major projects. Assist with onboarding of project teams to digital tools and ensure adoption in day-to-day operations.

Process

Optimisation & Continuous Improvement Analyse current business processes and identify opportunities for improvement through technology and AI-driven solutions.



Monitor adoption metrics, KPIs, and feedback loops to inform enhancements and change management initiatives. Champion the integration of LLM and ML into workflows, ensuring solutions are practical, scalable, and aligned with business needs.

A customer‑centric mindset. Solid understanding of construction and utility project delivery processes. Familiarity with AI/ML concepts and their application in business processes. Strong stakeholder management.

Ability to lead change initiatives and manage cross‑functional teams. Working knowledge of product management lifecycle and governance principles. Bachelor’s degree in Engineering, IT, or related field preferred. ~3–5 years in a similar role, with experience in technology enablement and business process improvement. ~Project Management experience is essential.

WORK EXPERIENCE REQUIREMENTS Must have the legal right to work in Canada without restrictions. Ability to work on‑site at one of the following locations as required: This position ensures that Project Managers and field teams have the tools, support, and processes needed to deliver projects efficiently and compliantly. By managing technology products and services, embedding AI/ML capabilities, and providing operational support, the Business Integration Manager helps maximise value for B&M; and its clients while maintaining the highest security and compliance standards.

Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs. Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. #

📌 Business Coordinator, Facilities Services (Markham)
🏢 Black u0026 McDonald
📍 Markham