Business Systems Administrator Department: Information Technology Term: Permanent, Full Time (40 hours/week) Reports to: Director of IT Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life’s challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering robust, healthy relationships and empowering communities through compassionate and faith-based support.

The Business Systems

Administrator supports the day-to-day health of our core business systems and serves as the link between ministry teams, business operations, technology platforms, and external vendors. As a trusted technical partner, you will translate operational needs into sustainable system solutions that improve organizational effectiveness and support ministry outcomes. Work in an organization that prioritizes faith, social responsibility, and holistic family support.

Provision of Employee Assistance Program (EAP) including counseling to support mental health. Enjoy staff discounts on all Focus on the Family resources and materials. RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future. 1 Business Systems Administration & Solutions Day-to-day NetSuite administration is managed, including users, roles, permissions, saved searches, reports, dashboards, forms, and record customizations.

SuiteScript and SuiteFlow solutions are developed, modified, and troubleshot to support routine business needs, while collaborating with the ERP Manager and external developers on larger or more complex builds. Core business systems are simplified, standardized,



and maintained through documentation of existing customizations and the adoption of standard platform functionality where appropriate to ensure sustainability, maintainability, and scalability. Sound change-management practices are applied, including sandbox testing, documentation, and controlled deployments using the SuiteCloud Development Framework (SDF) or equivalent methodologies.

Responsive end-user support, training, and documentation are provided, ensuring issues are triaged, resolved, or appropriately escalated. Departmental business processes are evaluated and mapped, with bottlenecks and manual processes identified and practical improvements recommended to enhance efficiency and user experience. Current-state and future-state business processes are documented and translated into functional specifications and solution requirements.

A roadmap of system enhancements is maintained and supported in collaboration with the ERP Manager to ensure continuous improvement and alignment with business priorities. System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing, deployment, and post-implementation support. Integration and Data Management Integrations between business systems and digital platforms are supported and troubleshot in collaboration with vendors and consultants.

Data synchronization processes are tested and validated to ensure accurate information exchange between platforms. Data integrity across connected systems is maintained through proactive monitoring, deduplication, validation,



and reconciliation practices. Data governance standards, reporting standards, and system documentation are maintained, including configurations, integrations, and data-flow processes.

User Enablement, Adoption and General IT Support Equip staff to effectively utilize business systems, reports, processes, and technology tools that support ministry operations Provide user training, guidance, and documentation for supported systems and business processes, and support staff adoption of new tools, workflows, reports, and system enhancements Diploma or degree in Information Technology, Computer Information Systems, Business Technology Management, Business Administration, Computer Science, or related field. ~3 to 5 years administering or supporting an ERP system or comparable business-applications platform, including hands‑on configuration.

Direct

NetSuite administration experience is strongly preferred. ~ Training or certification in business analysis, IT service management (ITIL), Power BI, NetSuite, or CRM administration is an asset. ~ x is an asset. ~ Strong data‑management discipline, including data hygiene, reconciliation, and an eye for detail and accuracy. ~ Excellent interpersonal skills with the ability to build strong relationships with various levels of leadership to clarify business needs and evaluate alternative businesssolutions. ~ Experience coordinating or supporting integration or data migration projects across ERP, HRIS, CRM, e‑commerce, or marketing platforms is a strong asset. ~ Understanding of business systems, reporting, data management, and user adoption. ~ You have a growing, personal relationship with Jesus Christ. This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards.

📌 Business Systems Administrator- Remote Working (Vancouver)
🏢 Focus on the Family Canada
📍 Vancouver