Youth Support Worker Position Status: Casual– On Call The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & YoungAdult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.) Actively engage with and develop relationships with at‑risk youth and young adults 17‑24 years of age Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc. Assist clients with the completion of instrumental daily activities, including household upkeep and community participation As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long‑term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team. Assist youth with accessing external community supports and accompany them if needed Respond to any medical emergencies or potential behavioral, mental health, emotional,



or substance use concerns using pre‑established trauma‑informed practice.

Manage youth case files, including all relevant reporting and documentation Attend all training and meetings as directed by your manager Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc. Complete critical incident reports as per policy Certificate in Community Social Service or equivalent Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., Valid Class 5 driver’s license with clean driver’s abstract Food Protected certificate preferred Food Safe Certification is required Ability to communicate effectively both verbally and in writing. Actively seeks and incorporates feedback to inform continuous self‑improvement Job Knowledge & Quality of Work Consistently produces accurate, thorough, high‑quality work in a timely manner Expresses themselves clearly and professionally both verbally and in writing Displays high emotional intelligence; Personal Leadership Models the organization’s core values of social justice, teamwork, social innovation, and strength‑based practices Fosters enthusiasm, energy and commitment Takes responsibility for personal actions, performance, and health Supports an environment of openness and champions teamwork and communication across programs Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities.

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

📌 Youth Support Worker - (Casual) Surrey, BC
🏢 Kaizen Lab
📍 Surrey