Job Title: ClinicalSupport Worker - (Part Time) Location: Phoenix House Position Status: Part Time, Permanent Shift Timings & Days: (Saturday - Sunday) 12:00 am - 08:00 am The Clinical Support Worker (CSW) reports to theSr. Manager MHSUand is a member of an integrated services team, combining clinical substance use, supportive housing, employment, educational and other services. The CSW provides a variety of day-to-day support to residents that are in early stabilization and recovery.

Assist recent intakes upon arrival, provide program orientation – go over house rules and show them their rooms Support clients with their recovery pre-established care plans by maintaining accurate logging and documentation as required by the Society and other stakeholders Support medication administration schedule and ensure accurate documentation for records Support proper reporting/documentation and collaboration for: suspected alcohol or drug use; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation Monitor and assess resident behaviours and client movement in and out of the building. Report behaviours to management that poses a risk to the resident, other residents, staff and/or the community Monitor to ensure chores are done, residents follow the rules, maintain cleanliness, ensure they follow their stabilization plan. Resident meeting to go over the house rules, as needed Act as a positive role model for all residents.

Promote effective social and interpersonal skills through tasks of healthy daily living and social activities Support administrative tasks including: photocopying; database entry; and answering phones Debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns) Support a safe,



well maintained and healthy building environment Complete regular rounds of facility as scheduled throughout shifts Certificate in Community Social Service Recent, related experience of one year working with marginalized populations in the delivery of substance use services, mental health or equivalent Satisfactory completion of a criminal records check with vulnerable sector screening is required Satisfactory completion of Employee Immunization Record form is required First Aid 1 and Current CPR certificate is required Valid Class 5 driver’s license is required Knowledge of Windows, Microsoft Word, Excel, and Outlook.

Experience using database management systems (e.g., electronic health records, enterprise resource planning, or customer relationship management) Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, etc. Strong problem solving skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis Strong interpersonal skills and ability to communicate effectively in writing and verbally in English Ability to engage, facilitate, support,



empower and increase motivation for change; actively involving the residents in the change process and encouraging the resident to take responsibility for the outcomes they achieve Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues Demonstrated commitment to the social sector with a passion for the organization’s mission is essential Actively seeks and incorporates feedback to inform continuous self-improvement Job Knowledge & Quality of Work Consistently produces accurate, thorough, high-quality work in a timely manner Builds and promotes a culture of health and safety in the workplace Implements and enforces best practices in health and safety within the workplace Expresses themselves clearly and professionally both verbally and in writing Displays high emotional intelligence; Personal Leadership Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices Fosters enthusiasm, energy and commitment Takes responsibility for personal actions, performance and health Effectively works with and communicates with their colleagues to ensure organizational success and excellent support for clients Supports an environment of openness, and champions teamwork and communication across programs Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons withdisabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department.

Any personal information provided will be maintained in confidence.

📌 - Clinical Support Worker - (Part Time) (Surrey)
🏢 Kaizen Lab
📍 Surrey