Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season. Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond.

As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

Position Summary: The Concierge Supervisor supports the daily operations of the concierge department, ensuring exceptional service and the seamless coordination of guest requests. This role assists in supervising the concierge team, coordinating daily operations, and working closely with internal departments and external vendors to deliver personalized and memorable guest experiences.

The Concierge

Supervisor plays a key role in maintaining service standards, supporting team performance, and enhancing the overall guest journey through proactive service and local knowledge.

Key Responsibilities Guest Experience & Service Deliver exceptional, personalized guest service and respond promptly and professionally to guest requests and concerns Support the consistent execution of Cabot’s luxury service standards Assist guests with reservations, transportation arrangements, local recommendations,



and special requests Support VIP arrivals, amenities coordination, and personalized guest experiences Operations & Department Oversight Support daily concierge operations to ensure efficiency, organization, and service excellence Coordinate with internal departments and external vendors to fulfill guest requests accurately and efficiently Maintain cleanliness, organization, and operational standards within concierge and guest service areas Assist in monitoring service quality, guest feedback, and operational flow throughout the department Team Leadership Support the supervision, coaching, and development of concierge team members Assist with onboarding and training to maintain service standards and operational consistency Foster a positive, professional, and guest-focused team workplace Reinforce adherence to company policies, procedures, and luxury service standards Administrative & Reporting Complete required reports, logs, guest request tracking, and operational documentation accurately and on time Assist with scheduling, staffing coordination,



and payroll support Maintain accurate communication with leadership and other departments regarding guest needs and operational updates Support departmental organization, inventory tracking, and operational planning as required Qualifications Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards Valid BC Drivers License – or willing to acquire prior to commencement of employment Strong background in handling guest concerns, service recovery, and high-touch guest interactions Demonstrated leadership experience, including team supervision, training, and performance management Proficiency with hotel systems (PMS), cash handling procedures, and front office operations Excellent written and verbal communication skills Adaptable availability, including evenings, weekends, and holidays Skills &

Competencies Guest-focused mindset with a passion for creating memorable experiences Strong problem-solving and decision-making abilities in a fast-paced environment Excellent communication and interpersonal skills High level of organization, attention to detail, and time management Ability to multitask and prioritize competing demands Benefits Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences Comprehensive Health, Dental, and Vision benefits following eligibility RRSP matching program after 6 months of employment Opportunities for career growth and advancement within a dynamic and expanding hospitality organization

📌 Cabot Revelstoke Mountain Lodge - Pre-Opening & Winter 26/27 - Concierge Supervisor
🏢 The Sutton Place Hotels
📍 Revelstoke