internal/external posting job title:Café Attendant – Prep Cook job ID #:CPCBICAPC26-0827

department:Community Programs and Capacity Building Initiatives reports to:Kitchen Supervisor,Community Programs and Capacity Building salary range:(CS1)$20.54 –$28.36per hour status:Casual recruitment needs: This is an ongoing posting for our next availablevacancy; we are looking for potential candidates when the nextopportunityarises. If you have anyquestionsplease do nothesitate tocontact our People and Culture team.

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, communityprogramsand capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.While our doors are open to everyone, we focus on people experiencing homelessness or who are under-housed; 2SLGBTQ+, and newcomers to Canada.We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City ofTorontoand many generous donors and foundations.

about the role:

The Café Attendant-Prep Cookis responsible forassisting withcustomer service at thepoint-of-sale station, food production, and overall café operations including menu planning, procurement, and kitchen. This role is the primary point of contact for service users, ensuringa high levelof customer support and satisfaction by preparing coffee and food to order, managing inventory, andmaintainingfood safety standards.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which isdemonstratedthrough our career development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesiveteamsand providing opportunities for advancement.

we believe in work-life balance and offer:

- A competitive salary.

- Membership inHealthcare ofOntario Pension Plan (HOOPP).

Responsibilities and Tasks:

Customer Service

- Serve as the main point of service contact, assistingguests in selecting food and beverage items, entering orders into a point-of-sale system, processing payments,



ensuring proper cash handling and end of day reconciliation.

- Maintain strong interpersonal and conversational skills to make all guests feel welcome and informed about the menu offerings, including knowledge of ingredients.

- Execute thorough pre- and post-cafécleaning duties, including safe food storage, sanitizing surfaces, organizing dining areas, andmaintainingcleanliness standards to uphold a hygienic environment for both staff and customers.

Food Operations

- Efficiently and accurately prepare espresso-based drinks, as wellwasworking with apprentices gaining barista and Café Attendant experience (as applicable).

- Operate equipment to prepare, warm up and ensure the freshness of food items for café service users.

- The Café Attendant-Prep Cookmaintainsthe order counter area andstocking ofitems on display, ensuring products are fresh and well organized.

- The Café Attendant-Prep Cook ensures that the café is ready for service each morning and properly secured after hours.

- The Café Attendant-Prep Cook is involved in food preparation for the Acute Respite Care (ARC) unit and various community programming.

- Promotessafetyof clients and staff. Ensures the safety of self and others by performing work safely according to organizational health and safety policies and departmental safety procedures and policies and complies with safe foodhandling practices and all legislated safety regulations (e.g., Occupational Health and Safety Act, Workplace Hazardous Materials Information System (WHMIS)).

- Promotes client safety bymaintaininga clean and secure dining environment and responding to concerns,complaintsand issuesidentified.

- Useequipment,materialsand protective devices according to safe operating procedures.

Administration

- Participates in menu planning, procurement, and kitchen support to ensure efficient café operations.

- Assistsin providing training and support to apprentices in developing their culinary and customer service skills.

- Maintain inventory control, including waste tracking, andcomply withall legislated safety regulations for food handling and workplace safety.

- Attends andparticipatesin Sherbourne meetings assigned by the management.





- Collaborates with colleagues on café program improvement activities.

To thrive in this role,you’llneed

education/experience/skills/abilities:

- Minimum of a high school diploma or equivalent, with two to three years of culinary experience

- Food Handlers certification is an asset.

- Minimum of one year’s experience in handlingcash,serving customers.

- Familiarity with POS systems is an asset.

- Experience as a barista is an asset.

- Strong interpersonal and conversational skills.

- Valuable organizational and time management skills.

- Ability to work the variable hours of the role in a kitchen/café environment.

conditions ofemployment:

- Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background checks, and vulnerable sector checks.

- Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, Ontario Health Protection and Promotion Act, and other relevant legislation, including, but not limited to, regulations for the safe preparation and quality of food.

- Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

workingconditions:

- Work is performed in a health care and community-based setting.

- Work hours for this role fluctuate as per program and operational priorities, though café hours typically align with standard business hours (Monday to Friday,8:00am to2:00pm).

- Working conditions include hot temperatures consistent with a standard kitchen workplace, regular walking and standing, handling of hot and cold food items, and exposure to sharp kitchen equipment.

- Occasional lifting/ability tolift upto 40lb as needed.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for theirinterestbut only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE CARE.

📌 Café Attendant - Prep Cook (Toronto)
🏢 Sherbourne Health
📍 Toronto