Join Our Team as a Bilingual Monitoring Center Agent Full-Time, Permanent | Entry-Level Night Shift Location: Toronto, ON If you're looking for a role where your work matters and your growth is supported, we’d love to meet you. This is an entry-level night shift prospect, ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

What You'll Do As a Monitoring Center Agent, you'll play a critical role in protecting our customers by responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll manage inbound and outbound calls, follow established procedures, and help deliver peace of mind when it matters most. Monitor security systems and video surveillance platforms Support customers and field technicians professionally and courteously Competitive hourly pay ~ Evening, night, and weekend shift premium of $1.50/hour ~ Overtime pay at 1.5x or 2x, depending on schedule ~ Statutory holiday pay at 1.5x or the option to bank a paid day off ~6 paid personal days annually ~ Flexible shift-trading opportunities ~ Medical, dental, and vision coverage ~ Pension and retirement savings programs ~ Life and disability insurance ~ Employee Assistance Program (EAP) ~ We're seeking bilingual (French/English) candidates who are dependable, focused, and comfortable working in a fast-paced environment.

High school diploma or GED Fluency in both French and English Availability to work days, evenings, or nights, including rotating weekends Previous call center, customer service, or security experience Strong verbal communication and typing skills (25+ WPM)



Comfortable using multiple computer applications simultaneously Paid Training Provided We provide a comprehensive 4 to 6 week paid training program on a daytime schedule to help you build the knowledge and confidence needed for success in the role.

Pay Range: $22.95 - $31.91 hourly rate determined by the CBA/rate sheet.

Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

Johnson

Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. Enhancing the Intelligence of Buildings Facilities for learning or healing.

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