We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

In turn, we offeropportunities for growth and relocation, as well asgreat benefitsandsupportive managementthat make our growing business an industry leader.

The Bilingual Call Center

Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping issues, and general problem solving with a specific focus on customer retention and satisfaction. Bilingual in English and French Answer inbound customer service phone calls Correspond with customers via email and live chat sessions Achieve call center metric targets and customer satisfaction objectives Identify, research, and resolve complex, routine,



and non-routine customer issues using creative problem-solving and quick decision making Recognize and act on opportunities for additional sales Collaborate with warehouse personnel to resolve shipping conflicts Partner with the outside sales team on customer satisfaction issues Promote a culture that is focused on world-class customer service through building customer trust and taking ownership of all customer issues Facilitate new hire training and current hire integration Recognize and document trends in customer queries and relay them to supervisors Establish and maintain customer relationships by handling problems with concern, speed, and professionalism Direct customers to appropriate resources Recommend process improvements Work as a team player and support the needs of the organization Engage in continuous self-training to expand product knowledge Special projects as assigned.

Work Experience Requirements: Minimum high school diploma or GED Positive, customer oriented, service attitude Two years prior call center or customer service experience Basic computer literacy Bilingual a plus dental care holidays disability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility & Physical Activity Frequently required to stand and walk short and long distances Must also be able to position self to maintain equipment, including under tables and desks Ability to work in varying environmental conditions (e.g., Frequently required to use hands to finger, handle, or feel objects, tools, or controls Regularly repeat the same movements when entering data Ability to utilize office equipment/computers Ability to communicate with supervisors, employees, and customers

📌 Call Center Agent (Remote Work / Flexible Hours) (Edmonton)
🏢 Reliable Parts
📍 Edmonton