At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. As a Bilingual Customer Service Representative, you take pride in representing Baxter and our products. Your solid understanding of our broad product line and belief in the perks and quality they deliver to patients supports your confidence.

Our customers count on you and respect your knowledge and curiosity when exploring solutions to satisfy their needs. You enjoy being on site, nurturing relationships, and building trust with the doctors and nurses who use Baxter solutions every day. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Provide customer support through active management of customer order fulfillment process, including order receipt, entry, and scheduling Receive, verify, and assess/confirm customer orders based on ordering patterns and existing capacity Clarify any queries or potential schedule adjustments with customers Manage general customer enquiries and complaints,



advancing issues as needed Communicate timely updates to customers on production/delivery changes and order adjustments Work with internal teams to fulfill customer orders through prioritization, production scheduling, and ongoing delivery monitoring Manage customer delivery metrics and maintain service issue logs for reporting and analysis Proficiency in English and French (spoken and written) ~ 2-3 years of experience in Customer Service ~ Proficient in Microsoft Excel ~ Power BI experience ~ Data Analytics experience Individual pay will bedetermined based upon skills, expertise and experience, and the incentive, which is contingent upon company andindividual performance outcomes. As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. 6975 Creditview Road, Unit #3|Mississauga, ON L5N 8E9|Canada #

📌 Call Centre - Customer Service Advisor Full Time (Mississauga)
🏢 Baxter Healthcare
📍 Mississauga